Returns & Refunds
We truly appreciate your business and want you to be nothing short of delighted with your purchase! Every item we sell is new and covered by the full manufacturer's warranty. If for any reason you are not completely satisfied with an item, return it within 10 days after receiving the Shipment i.e if you receive the shipment on 01/12/2015 you can return it on or before 10/12/2015.
Please do not accept any shipment if the packaging appears damaged in any way.We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Returning an Item
If you feel the need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
All exchanges and returns should be in original packing, complete with blank warranty cards, owner's manual and no sign of wear or abuse. In the event that the product is not in the same condition as you received it, you may be subject to disqualification.
Shipping and handling charges will be refunded if the product you received is damaged in transit. Shipping and handling charges will be charged if the product is in good condition and you still wanted to return it.
Do not worry if you need to return the shipment. It is hassle free with our Fed Ex return shipping method. Please keep the package ready for return, our executive will pickup the product from your door step which is completely free of cost *.
Note - In case Music Stores is unable to pick-up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.
All the Cash on Delivery payments will be refunded either in the form of Check or Bank Remittance as per customer convenience. Account details will be collected from the customer after receiving the return request.
Card Payment Returns
All the card payments Debit/Credit amounts will be refunded within 2-3 working days after receiving the request.
CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes or special orders are not covered by this return policy.
Refunds are initiated only after we receive the product from the customer.
Please call our Customer Service department for any quires at 1800-3000-8484 or email us at firstname.lastname@example.org. No returns past 10 days.
Cancellations: For any reason if you would like to cancel the order the following scenarios need to conisidered
i) Oder with Preparation-In-Progress/Awating Cod Validation/ Awaiting Payment Confirmation status means the order is not yet shipped in this case if you would like to cancel the order you can login into the account and place the cancellation request or you can mail us at email@example.com from the same email-id through which the order is placed. For customers who made online payment amount will be refunded to them within 2 to 3 working days by deducting the transaction charges depending upon the payment mode. For Credit/Debit card transaction charges would be around 2 to 3 % for American express it would be 5%.
ii) Order with shipped status cannot be cancelled. If you would like to cancel the order for any reason after the product is shipped to you, you need to wait until the product reaches you and then you can place a return request by login into the account or you can mail us at firstname.lastname@example.org from the same email-id through which the order is placed along with the order reference.
Please note: Amount will refunded after we receive the shipment back by deducting the transaction charges and shipping charges.
iii) If you receive the product in damaged conditon there will not be any transaction charges and shipping charges applied to customer.
Shipping policy: We try our best to deliver the product on time and meet your expectations, for which we have divided our product range and time taken to deliver them as per the following method:
If the product page says “We Dispatch in 24 to 48” or Dispatch within Few Hours” that means the product is at our delivery location and it will be tested and dispatched.
If the product page says “ We Dispatch with in Indicated Days” that means the product need to moved from our other location to delivery location and it will be tested and dispatched. In case of special orders the products will be moved from our supplier location to our delivery location and then it will be tested and dispatched. This might take some time which differs from product to product.
Music Stores does not charge any shipping charges to the customers, all our products will be delivered free of cost. We charge only if the shipping location is a remote location and our courier service partner does not have delivery.
In case of any changes in the shipping time our team will update you and take the approval for the dispatch.
Who delivers your product?
We believe that it is very important about who delivers your product and how carefully it is handled. We have the shipping service provider as FedEx
FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day.
Is your product safe & insured?
Yes your product is damage and theft insured. Though the shipping is handled carefully there are some chances that the transport vehicle may meet some accident or some theft. So we insure all the products.
Delivery charges varies with time, distance and weight. It will be quoted as per FedEx. How ever we charge very minimum shipping charges to our customers.
There are NO hidden charges when you make a purchase on Music Stores. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
FedEx India offers three reliable domestic services, FedEx Priority Overnight , FedEx Standard Overnight and Fedex Economy .
FedEx Priority Overnight
An Intra-India door-to-door next business day(1) express delivery service for all your documents and non-commercial(2) consignments.
FedEx Standard Overnight
An Intra-India door-to-door next business day(1) express delivery service for all your commercial(2) consignments.
An Intra-India, door-to-door day definite(1) express delivery service for all your small ground consignments
Services by FedEx
Next Business day delivery
Real time Online tracking
COD Facility – Cash can be collected up to INR 20000. COD is not available for order value which exceeds INR 20,000.